Wave | Business telephone solutions, business broadband, fax to email, commercial SMS

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INTRODUCTION TO WAVE

Vertical Wave is a business phone system which offers reliabilty and scalability.

Customer Login

This is the portal for existing customers.

Overview

Vertical Wave is a business phone system which offers reliabilty and scalability.

+ Overview

+ Features

+ Handsets

+ Integrated Applications

+ Client Applications

+ Expansion

+ Management

It combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications.

Wave Benefits

There are many benefits in choosing Telecom Yorkshire as your telecoms supplier. Here are some:

Next generation telephone solution
Combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications.
Work from anywhere
With Wave you can provide home and remote workers with the same communications capability office based staff enjoy.
Show availability status
Check if a colleague is at a meeting, travelling or contactable by phone before attempting to make or forward a call to them.

Wave Overview

Work from anywhere

With Wave you can provide home and remote workers with the same communications capability office based staff enjoy.

Manage calls and voice mail from your desktop

Take and place calls from your desktop using ViewPoint. Click or drag-and-drop to transfer or conference calls. Point-and-click to park or hold calls - more.

Hold conference calls

Impromptu conference calls can be arranged using ViewPoint or more managed conferences can be set up for up to 60 parties.

Show availability status

Check if a colleague is at a meeting, traveling or contactable by phone before attempting to make or forward a call to them.

Use a single telephone number

Multiple Wave solutions can be networked to connect users at multiple locations enabling you to provide staff with easy inter-site calling and customers with a single telephone number into you business no matter at which site their contact is based - more.

Benefit from in-built call recording

All calls can be optionally recorded as well as individual calls captured by the user with a single mouse click. This enables you to capture for audit or training purposes verbal customer orders, product support calls, or marketing feedback.

Use self service applications

Callers can call in and complete their business automatically without needing to wait to talk to a member of your staff - more.

Use a contact centre

Wave provides contact centre capability and what is more the contact centre agents can be based anywhere - in different offices or even at home - more.

Present a polished and professional image

Wave gives you enterprise level applications and capabilities but at a small business price and the auto attendant means that callers can be directed to the right person or department without the intervention of an operator - more.