Wave | Business telephone solutions, business broadband, fax to email, commercial SMS

INTRODUCTION TO WAVE

Vertical Wave is a business phone system which offers reliabilty and scalability.

Customer Login

This is the portal for existing customers.

Client Applications

ViewPoint is the users interface to the features of a Wave telephone solution and is available to all users without additional cost. More than 100,000 users worldwide rely on ViewPoint everyday.

+ Overview

+ Features

+ Handsets

+ Integrated Applications

+ Client Applications

+ Expansion

+ Management

The intuitive interface means that there are no learning curves or costly training programmes and staff can quickly understand and use ViewPoint to manage calls and even temporary staff with limited computer skills can perform basic calling actions.

Wave Benefits

There are many benefits in choosing Telecom Yorkshire as your telecoms supplier. Here are some:

Next generation telephone solution
Combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications.
Work from anywhere
With Wave you can provide home and remote workers with the same communications capability office based staff enjoy.
Show availability status
Check if a colleague is at a meeting, travelling or contactable by phone before attempting to make or forward a call to them.

Wave Client Applications

The ViewPoint interface

Traditional phone systems hide the phones features behind hard-to-remember star codes and keypad combinations.

ViewPoint changes this.

It presents the phone systems features through an innovative graphical PC interface. Users click or drag-and-drop to make, receive, transfer or conference calls, or point-and-click to park or hold calls. The intuitive interface means that there are no learning curves or costly training programmes and staff can quickly understand and use ViewPoint to manage calls and even temporary staff with limited computer skills can perform basic calling actions in no time.

The ViewPoint suite of business communications features are accessible by staff wherever they are located and remote employees (branch staff, home workers etc) can also use ViewPoint to manage calls.

Customer service and productivity tools

ViewPoint delivers a host of easy to use call management capabilities to every user on the system, dramatically extending the capabilities of the phone on the desk. Viewpoint provides the interface to the customer service and productivity tools built into Wave platform.

These include: