Wave | Business telephone solutions, business broadband, fax to email, commercial SMS

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INTRODUCTION TO WAVE

Vertical Wave is a business phone system which offers reliabilty and scalability.

Customer Login

This is the portal for existing customers.

Integrated Applications

The Wave IP solution provides a suite of 'Base' and ready-to-run advanced 'Add-on' customer service and productivity applications.

+ Overview

+ Features

+ Handsets

+ Integrated Applications

+ Client Applications

+ Expansion

+ Management

The Base applications are included in the cost of the base Wave IP system. The optional Add-on applications are ready-to-run and ready-to-license.

Wave Benefits

There are many benefits in choosing Telecom Yorkshire as your telecoms supplier. Here are some:

Next generation telephone solution
Combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications.
Work from anywhere
With Wave you can provide home and remote workers with the same communications capability office based staff enjoy.
Show availability status
Check if a colleague is at a meeting, travelling or contactable by phone before attempting to make or forward a call to them.

Wave Integrated Applications

All applications are supported on the Wave platform, thereby avoiding the additional cost and management overhead associated with setting up and managing multiple servers and associated disparate management frameworks.

Base Applications

These are available 'out of the box' to all licensed users. The base applications include ViewPoint, a desktop call management tool, that supports and provides the interface to,

Visual Voicemail
Unified Messaging
Presence Management
Call Recording
User-configurable VIP call handling
Remote worker mobility solutions
Customer service automation (IVR) applications.

Unlike many systems, Wave offers call recording, archiving and search capabilities to all Wave users without any additional software license.

Add-on Applications

These are ready-to-run and ready-to-license. Wave's Applications Inside(™) architecture gives businesses the flexibility to enable - on demand - advanced applications such as,

Wave Contact Center
Wave Conference Manager
Wave Voice Server
Wave Fax Manager.

All Add-on applications are supported on the Wave platform, thereby avoiding the additional cost and management overhead associated with setting up and managing multiple servers and associated disparate management frameworks.